Privacy policy
Privacy Policy
Last updated: June 20, 2026
This Privacy Policy describes how ORLIVOX (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orlivox.com (the “Services”) or otherwise communicate with us. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include: basic contact details including your name, address, phone number, and email; order information including your name, billing address, shipping address, payment confirmation, email address, and phone number; account information including your username, password, and security questions; and customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies that support our website and Services (for example, Shopify), payment processors who collect payment information to process your payment, and our marketing and advertising partners. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to provide products and services (including to process orders, arrange shipping, and offer refunds and returns), for marketing and advertising (where permitted by law), to detect and prevent fraud, and to provide customer support. We may use Usage Data and Cookies to power and improve our Site and Services, to remember your preferences, to understand how customers use the Services, and to display relevant content and advertising.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including: with vendors and service providers who perform services on our behalf (such as IT management, payment processing, analytics, and shipping); with business and marketing partners (such as Shopify) to provide services and advertise to you; when you direct or consent to our disclosure of certain information to third parties; and to comply with applicable law, respond to lawful requests, or protect our rights and the rights of others.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of these other sites.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send us may not be secure while in transit. We retain your personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access, correct, update, or delete your personal information; the right to portability; the right to restrict or object to our processing; the right to opt out of marketing communications; and the right to withdraw consent. You may exercise these rights by contacting us using the details below.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@orlivox.com or contact us at: ORLIVOX, Alajuela, Costa Rica.