Shipping policy
SHIPPING POLICY
At ORLIVOX, we partner with trusted suppliers to deliver quality pet products directly to your door.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
Estimated Delivery Times
- United States: 7–15 business days
- Canada: 10–20 business days
Delivery estimates begin after processing and may vary due to carrier delays, customs, or peak seasons.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order is on its way.
Shipping Costs
Calculated at checkout based on your location and order contents.
Customs & Import Duties (Canada)
Orders shipped to Canada may be subject to customs fees or import duties charged by your local customs authority. These fees are the responsibility of the customer.
Lost or Delayed Packages
If your order hasn't arrived within the estimated timeframe, contact us at support@orlivox.com and we'll open an investigation with the carrier.